Security
How we protect your sensitive proposal data and information
Last Updated: July 1, 2024
Our Commitment to Security
At Refines, we understand that your proposal data contains sensitive and confidential business information. Protecting this data is our highest priority. Our comprehensive security program is designed to ensure the confidentiality, integrity, and availability of your information.
Infrastructure Security
Our platform is built on secure, enterprise-grade cloud infrastructure with the following protections:
- Data encryption in transit using TLS 1.2 or higher
- Data encryption at rest using AES-256
- Regular security patches and updates
- Network security controls including firewalls and intrusion detection
- 24/7 infrastructure monitoring
- Redundant systems and regular backups
Application Security
We implement security best practices throughout our development lifecycle:
- Secure coding practices and developer training
- Regular security testing including static code analysis
- Vulnerability scanning and penetration testing
- Automated and manual security reviews
- Robust authentication mechanisms
- Role-based access controls
Data Privacy and AI
Our AI-powered features are designed with privacy in mind:
- Customer data is segregated and isolated
- Your proposal data is not shared with other customers
- AI training uses anonymized data patterns rather than specific content
- Customers can opt out of having their data used for AI improvement
- Regular privacy impact assessments for AI features
Operational Security
Our internal operations follow strict security protocols:
- Background checks for all employees
- Mandatory security training
- Least privilege access model for customer data
- Multi-factor authentication requirements
- Detailed access logs and monitoring
- Regular security awareness training
Compliance
Refines maintains compliance with relevant industry standards and regulations:
- SOC 2 Type II compliance
- GDPR compliance for EU data
- Regular third-party security assessments
- Data processing agreements available for enterprise customers
Incident Response
In the unlikely event of a security incident:
- We maintain a documented incident response plan
- Our security team is available 24/7
- We commit to timely notification of affected customers
- Regular testing of our incident response procedures
Enterprise Security Features
Enterprise customers have access to additional security features:
- Single Sign-On (SSO) integration
- Advanced audit logging
- Custom data retention policies
- Dedicated security reviews
- Custom security controls
Security Recommendations
To enhance your security when using Refines, we recommend:
- Use strong, unique passwords for your accounts
- Enable multi-factor authentication
- Regularly review user access within your organization
- Promptly report any suspicious activities
- Keep your devices and browsers updated
Security Questions or Concerns
If you have any questions about our security practices or need to report a security concern, please contact us at:
Email: security@Refines
For urgent security issues: +1 (800) 555-0123
Note: This security overview is provided for informational purposes. Specific security implementations may change as we continuously improve our security posture. Enterprise customers can request detailed security documentation under NDA.